Terms and refunds

Last updated 9 November 2026.

Pawtale Press is a trading name of Northcove Ventures Limited, a company registered in New Zealand (NZBN 9429054047198). "We" and "us" mean Northcove Ventures Limited. By ordering you agree to these terms.

What we sell

A personalised, printed storybook starring your dog. The story and paintings are created by AI models from the photo and details you give us, so each book is unique. The free preview shows the cover and first page; the rest is created after you order and may differ in detail from the preview while keeping the same dog and style.

Your photo and words

Only upload photos you took or have permission to use, and nothing offensive. You keep ownership of your photo. You give us permission to use it and your text to make, print and deliver your book. We may decline to make a book, with a full refund, if the content isn't suitable.

Prices and payment

Prices are in US dollars and include the book; postage is shown separately before you pay. Payment is taken by our payment provider when you order.

Printing and delivery

Books are printed to order by our printing partner and posted by tracked mail. Delivery dates are estimates from the printer's quotes and aren't guaranteed, especially near Christmas. We'll email you when your book is posted.

Our promise and refunds

Because each book is made just for you, we can't take a book back if you simply change your mind. But if your book:

• arrives damaged or with a printing fault,
• doesn't look like your dog, or
• doesn't arrive within 30 days of the delivery estimate,

tell us within 30 days of delivery (or of the estimate, if it hasn't arrived) through our contact form, with a photo if it's damaged. We'll reprint it free or refund you in full, whichever you prefer. You can cancel for a full refund any time before your book is sent to the printer.

These promises are in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, and, for customers in Australia, the Australian Consumer Law, which can't be excluded.

Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it.

Law

These terms are governed by New Zealand law.